Grove City Call Center | Community Help Line

The City of Grove City opened a call center in response to helping residents and business owners with coronavirus (COVID-19) questions and concerns.

The call center is available from 7 a.m. to 9 p.m. seven days a week. Members of the public can call the line at 614-277-3560 with questions or concerns. Call center workers are ready to provide resources or put residents in touch with the help they may need. The services and resources will be modified as the needs change.

If you are interested in volunteering or helping those in need, please leave a message with your name, email and phone number at 614-277-3561.

Please continue to monitor the following websites:


Governor DeWine released details of the new “Ohioans Protecting Ohioans Urgent Health Advisory” Tuesday, May 19, which replaces the Stay Safe Ohio order. The order does not change the mass gathering restrictions, which remain at a 10-person limit.

Read the Ohioans Protecting Ohioans Urgent Health Advisory or visit the Ohioans Protecting Ohioans web page.

Review the Ohio Department of Health Coronavirus information and latest developments.

If you have questions regarding Coronavirus/COVID-19 please call 1-833-4-ASK-ODH (1-833-427-5634).

Public health experts encourage continued social distancing and wearing masks in public. Please comply with Ohio Department of Health (ODH) orders for the safety of the entire community. The state of Ohio is monitoring data as each phase is announced. Visit the Responsible RestartOhio web page for details.

  • Campgrounds are open, view the Camp Safe Ohio guidelines.
  • Restaurants and Bars can open, if safety protocols are met.
  • Personal Care Services such as hair salons, barbershops, day spas, nail salons and tanning facilities are open, if safety protocols are met.
  • Horse racing can resume Tuesday, May 26 if safety protocols can be met, however, spectators are prohibited.

Visit the Responsible RestartOhio, Sector Specific Operating Requirements web page for updates regarding protocols regarding when specific businesses can reopen.

The Grove City Parks and Recreation Department is evaluating programs and determining those that can be safely offered under sanitizing and physical distancing guidelines.

Visit the Parks and Recreation COVID-19 web page for up-to-date information.

The Ohio Bureau of Motor Vehicle locations will reopen Tuesday, May 26 for certain services. Visit the State of Ohio Bureau of Motor Vehicles website for additional information.

Renew your license online at the  Ohio BMV Official Online Renewal website or by mail.

Southwest Public Libraries will begin the first phase in safely opening Tuesday, May 26 with the start of no-contact holds pickup. Buildings remain closed at this time and no entrance is permitted.

The Southwest Public Libraries has extended te closure as leaders continue to work out plans for a safe reopening. Timing remains dependent on evolving state and federal guidelines, the results of an important Battelle study investigating the longevity of COVID-19 on library materials, and acquisition of appropriate sanitation supplies and personal protective equipment (PPE) for the safety of patrons and staff.

Visit the Southwest Public Libraries website for additional information.

Franklin County Public Health reminder, gatherings of more than 10 people are still not permitted, including graduation parties.

The Ohio Department of Health reminds us of important information regarding COVID-19, visit the COVID-19: Myths Versus Facts web page.

The Ohio Department of Aging is offering a free, daily check-in by phone for Ohioans age 60 or older. This service can also connects those with aging network information and support. Review the information on the Ohio Department of Aging website.

Check-in calls are made from 7 a.m. to 6 p.m. daily. Choose the time that suits you. Register for the Staying Connected Check-in Service.

Download the Franklin County Public Health Graduation Party guidelines.

In response to the COVID-19 epidemic, One Columbus has joined the Workforce Development Board of Central Ohio and OhioMeansJobs Columbus, Franklin County to help furloughed workers connect to businesses needing employees to continue vital services.

Throughout April, there is a series of Central Ohio ReEmployment & Resource (CORRE) Virtual Hiring Events that will help jobseekers navigate multiple resources and obtain employment. Your company is invited to participate in a Virtual Hiring Event. Download the May Virtual Hiring Event flyer for details.

To learn more or register/participate in the event, visit the Ohio Means Jobs, Franklin County website, or call 614-559-5052 for details.

If you are looking for a job? Register for the Virtual Hiring Event on the OhioMeansJobs Columbus-Franklin County website.

Wearing A Mask is a story for children who may need to wear a mask in public due to COVID-19. It is important to prepare children for big changes in these unprecedented days.

Download Wearing A Mask, A Story for Children.

Permission: Autism Little Learners

If you are able and willing to work, there are many essential companies looking for new employees in Ohio. Visit the Ohio Office of Workforce Transformation website.

Beginning Sunday, April 26, the Ohio Department of Job and Family Services urges filing for unemployment on a designated day of the week based on the first letter of your last name:

Sunday: A-H
Monday: I-P
Tuesday: Q-Z
Wednesday-Saturday: All

Visit the Ohio Department of Job and Family Services website for additional information.

Coronavirus and Unemployment Insurance Benefits: Expanded Eligibility

The new federal Pandemic Unemployment Assistance Program will provide benefits for many individuals ineligible for state unemployment benefits, including self-employed workers and 1099 tax filers. Visit the Ohio Department of Job and Family Services Expanded Eligibility website for additional information.

The IRS is issuing economic impact payments (EIP), issued automatically for most individuals. However, some people who don’t usually file a tax return will need to submit basic information to the IRS to receive their payment.

The IRS will automatically send your payment if:

  • You have already filed your 2019 tax return and requested direct deposit of your refund;
  • You receive Social Security, railroad retirement or Social Security Disability Insurance (SSDI and SSI); or
  • You receive veteran’s benefits.

If you have additional questions or need to use the Get My Payment tool to recieve payment, visit the EIP website.

To promote the safety of our community and staff, Mayor’s Court sessions are suspended until Wednesday, June 3.

Our staff is committed to assisting you with questions about your case. All emails are routinely checked and processed. Please contact us at 614-277-1715 with questions or concerns. Visit the Citation Payment web page to pay your citation online.

The Ohio Department of Education and the Ohio Department of Health urge school districts to be thoughtful and careful in choosing and planning the best way to celebrate graduation and other milestones. Visit the Ohio Department of Education website for guidelines.

The Ohio Department of Mental Health and Addiction Services (MHAS) announced the launch of a new mental health COVID CareLine, open 8 a.m. to 8 p.m., at 1-800-720-9616.

Trained staff will be available to provide emotional assistance to anyone struggling with mental health concerns due to the ongoing stress of the pandemic. All calls are confidential.

COTA reports, effective Monday, April 27 hours of operation for the Line 3 will be adjusted from 7 a.m. to 9 p.m.  Line 61 to Grove City is suspended, but COTA Plus is still in service, 5:30 a.m. to 8 p.m.

Please find the adjusted schedules on the Major Service Change Announcements web page.

COTA reports all customers are required to wear a secure mask while riding COTA. Visit the CDC website to learn how to create and wear your mask properly.

In an effort to reduce the risk of spreading infectious disease, the Central Ohio Transit Authority (COTA) requests customers limit non-essential bus travel until further notice. COTA is assessing and directing its service daily, based on the needs of the community.

• COTA has temporarily suspended AirConnect service.
• COTA has temporarily suspended Night Owl service.

COTA announced all fares are waived for bus service, including COTA Plus, effective immediately. Thank you for following special protocol during this pandemic.

Bus riders should:

  1. Enter the buses from the back. The front bus doors will be closed. This is to provide their drivers some distance from the public.
  2. Don’t sit right next to another rider. Maintain as much physical distance between riders as possible.
  3. Hand sanitizer will be available on the bus. Use it when you get on and off.

COTA reserves the flexibility to make adjustments to bus schedules as this situation evolves.

For the latest service information from COTA, please visit the COTA website, call COTA Customer Care at 614-228-1776 or sign-up for text or email alerts at www.COTA.com/alerts.

Wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies) is recommended.  The use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings should not be placed on young children under the age of two, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

Review the CDC Face Mask recommendations.

Review the Ohio Department of Health Face Mask Checklist.

Review the Franklin County Public Health Face Mask recommendations.

Public WiFi is available in historic Town Center. Select the “GC Public Access” network to be connected. No password is required. This is an unsecure network and users should exercise caution when connected. Download the Grove City Town Center WiFi area map.

Internal Revenue Service urges taxpayers to be on the lookout for a surge of calls and email phishing attempts about the Coronavirus, or COVID-19. These contacts can lead to tax-related fraud and identity theft.

Taxpayers should watch not only for emails but text messages, websites and social media attempts that request money or personal information.

Don’t fall prey to Coronavirus tricks; retirees among potential targets. Taxpayers should not provide their direct deposit or other banking information for others to input on their behalf into the secure portal. Retirees who don’t normally have a requirement to file a tax return.

The IRS reminds taxpayers that scammers may ask you to do the following, do not act on these requests.

  • Emphasize the words “Stimulus Check” or “Stimulus Payment.” The official term is economic impact payment.
  • Ask the taxpayer to sign over their economic impact payment check to them.
  • Ask by phone, email, text or social media for verification of personal and/or banking information saying that the information is needed to receive or speed up their economic impact payment.
  • Suggest that they can get a tax refund or economic impact payment faster by working on the taxpayer’s behalf. This scam could be conducted by social media or even in person.

Visit the Internal Revenue Service website regarding COVID-19 tax scams and Ohio Attorney General’s website regarding work-from-home offers and other job-related scams.

Effective Wednesday, April 8, Grove City Garage Sale permits will no longer be issued until further notice.

The Ohio Department of Job and Family Services announced that those who did not already receive the maximum monthly allotment for their household size from the Supplemental Nutrition Assistance Program (SNAP) in March will be issued an additional payment beginning this week. 

All SNAP-eligible households will also soon be able to pick up a pre-packaged box of food at their local food bank. Ohio obtained federal approval to waive the administrative verification normally required at food banks to streamline the process and limit person-to-person contact.

Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Department of Health Director Amy Acton, M.D. MPH, announced Ohio has extended the “Stay at Home” order to 11:59 p.m., Friday, May 29.

Read the Stay Safe Ohio order and the Order to Rescind the Stay Safe Ohio Order, updated May 20, 2020.

If you have questions regarding Coronavirus/COVID-19 please call 1-833-4-ASK-ODH (1-833-427-5634).

Review the Stay at Home frequently asked questions or download the Stay at Home frequently asked questions.

Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Department of Health Director Amy Acton, M.D. MPH, announced Ohio will be under a “Stay at Home” order, in effect from midnight Monday, April 6 until 11:59 p.m., Friday, May 1, unless the order is rescinded or modified.

Download the April 2 Stay At Home Order.

Per the State of Ohio, snowbirds coming back to Ohio (resident or non-resident) must quarantine for 14 days.

If you have questions regarding Coronavirus/COVID-19 please call 1-833-4-ASK-ODH (1-833-427-5634).

Review the Stay at Home frequently asked questions or download the Stay at Home frequently asked questions.

The construction industry is deemed an essential infrastructure exception. Construction projects may continue as long as construction site workers, supervisors and inspectors maintain a safe and sanitary work environment for all by complying with social distancing requirements, which include maintaining at least six-foot social distancing from other individuals (no more than 10), washing hands with soap and water for at least 20 seconds as frequently as possible or using hand sanitizer, cover coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces and not shaking hands. Many construction projects have implemented more stringent Infection control measures.

The Building Division continues to review plans, process permits and complete inspections daily.  Building Division staff members are available to answer questions and assist you with obtaining permitting and inspection services. As a reminder, the following protocol is available so you can manage your Building Division needs via a call, email or online.

• To contact the Building Division, call 614-277-3075
• For Permits, complete the application form, attach appropriate documents and email to the Building Division
• Visit the Building Division inspection web page to schedule an Inspection online or call 614 277-1815.
• For additional inspection information, please contact Amy Morrow at 614-277-3075
• More detailed information is available on the Building Division web page.

A heartfelt thank you to all our tradespeople for their tremendous dedication and service in keeping our nation moving forward in these unprecedented and challenging times. Thank you for your cooperation. The Building Division staff will continue to update the Building Division web page as information is available.

The Central Ohio COVID-19 Resource Hub website is designed to help Central Ohio communities find resources and tools related to community services and operations during the COVID-19 community health situation.

The Ohio Tax Commissioner announced the State of Ohio and all Ohio municipalities will match the extended July 15, 2020 federal income tax due date for returns and taxes originally due April 15, 2020.

This deferment applies to all taxpayers, including individuals, trusts and estates, corporations and other non-corporate tax filers as well as those who pay self-employment tax.

Taxpayers do not need to file any additional forms or call the IRS, the City of Grove City or the Regional Income Tax Agency (RITA) to qualify for this automatic tax filing and payment relief.

Business and individual taxpayers who need additional time to file beyond the July 15 deadline can request a filing extension by submitting Form 4868 through their tax professional, tax software or with the IRS. Businesses who need additional time must file Form 7004 with the IRS. Filing an extension with the IRS automatically extends your Grove City/RITA filing due date (but not the payment due date) beyond July 15, 2020. Please note that any extension granted to a taxpayer who files a Form 4868 or Form 7004 is based on the original due date of April 15; i.e., a six-month extension would make the new filing due date Oct. 15 with a pay due date of July 15.

Please be aware that taxes due prior April 15, 2020 are not affected by the automatic extension and should be paid.

First and second quarter estimated tax deadline has been extended to July 15, 2020.

Penalties and interest will begin to accrue on any remaining unpaid balances as of July 16, 2020. You will automatically avoid interest and penalties on the taxes paid by July 15.

Visit the IRS Coronavirus web page for additional information.

Beginning Thursday, March 26, only child care programs with a Temporary Pandemic Child Care license will be permitted to operate in Ohio, serving only essential workers defined by the state with priority for key health and safety occupations.

Action for Children’s website hosts information for families including an interactive map of the ODJFS-approved Temporary Pandemic Child Care programs in Franklin and the surrounding counties. Action for Children will update the map twice daily as the Ohio Department of Job and Family Services approves new programs and some programs request removal. Families can also submit a help request online or call specialists at 614-224-0222, ext. 299, for help connecting with a provider.

Please refer families and employers that might need Temporary Pandemic child care to Action for Children’s website.

Ohio Governor Mike DeWine, Lt. Governor Jon Husted, and Ohio Department of Health Director Amy Acton, M.D. MPH, announced Ohio will be under a “Stay at Home” order, effective at 11:59 p.m., Monday, March 23 and will remain in effect until 11:59 p.m., Monday, April 6, unless the order is rescinded or modified.

Read the full order.

If you have questions regarding Coronavirus/COVID-19 please call 1-833-4-ASK-ODH (1-833-427-5634).

Review the Stay at Home frequently asked questions or download the Stay at Home frequently asked questions.

Visit Grove City and the Grove City Area Chamber of Commerce are continuing to compile a list of activities to do at home and share update information regarding businesses that are open. This is the perfect opportunity to experience something new and supportGrove City  businesses. Visit the Adventures In Solitude website.

Local Waste Services, LTD., the refuse provider for Grove City residents, is on schedule with trash collection. They asking for your patience and assistance to keep crews safe while collecting trash. Please remember to bag all trash, helping reduce exposure to items such as tissues and personal hygiene products. Continue placing recyclables loosely in the large recycle containers. Please place your trash at the curb the night before your scheduled pickup day. To reduce high-call volumes, please utilize the Local Waste Customer Service Portal. First-time users must register.

The Ohio Department of Veterans Services is no longer accepting walk-in visitors. If you are a veteran in need of assistance, call 614-644-0898 or 877-OHIO-VET or visit the Ohio Department of Veterans Services website.

The Jackson Township Professional Department, along with our partners in public safety, has increased the level of personal protective equipment as a preventative measure to protect first responders and patients from possible cross-contamination of COVID-19. If we arrive in your neighborhood, you may notice firefighters and paramedics in masks, gowns and eye protection. This effort is to reduce the exposure to our responders and the public and in no way reflects the patient’s condition, nor does it confirm an infectious person resides inside the residence. This precaution is recommended by the Centers for Disease Control. To learn what you can do to combat this virus, visit the Centers for Disease Control COVID-19 web page.

To ease the strain in this challenging time, beginning Monday, March 16, Charter Communications (Spectrum) commits to the following for 60 days:

  • Charter will offer free Spectrum broadband and Wi-Fi access to households with K-12 and/or college students who do not already have a Spectrum broadband. To enroll, call 1-844-488-8395.
  • Charter will open its Wi-Fi hotspots across our footprint for public use.
  • Charter will not terminate service for residential or small business customers who face difficult economic circumstances related to the coronavirus pandemic.
  • Charter will not charge late fees for those customers facing difficult economic circumstances related to the pandemic.
  • Additionally, Charter will continue to offer Spectrum Internet Assist, our high-speed, low-cost broadband program for eligible low-income households.

Download the Spectrum March 13 press release.

Grove City officials continue to monitor COVID-19 developments and further updates will be communicated here and on the City Facebook and Twitter pages.

If you have questions regarding your business, visit the Ohio Development Department website.

If you have questions regarding unemployment, visit the Ohio Job and Family Services unemployment benefit website.

If you have questions regarding employment, visit the Ohio Department of Job and Family Services or call 1-877-644-6562

Please continue to monitor the following websites:

The City of Grove City is closing all Parks and Recreation programs, activities, reservations of rented City facilities, the Welcome Center & Museum, Evans Center and senior programs including transportation services effective 4 p.m., Friday, March 13 until further notice.

Parks, paths and playgrounds remain open to the public. Please use your best judgement, consider social distancing and practice good hygiene.

Download the Ohio Department of Health Order to limit mass gatherings, issued March 12, 2020.

Grove City, county, state and federal health officials are monitoring the rapidly developing COVID-19 (coronavirus) situation. Please review and update personal preparedness and business emergency operation plans and consider measures to promote safety.

Additional information can be found on the following websites:

We will continue to share updates from Franklin County Public Health.